I have never had to deal with a company with such HORRIBLE customer service and thinks that it is acceptable to LIE to their customers.....I ordered my daughter one for her birthday because she had been asking me for one over the last several months, I even paid for expedited processing and shipping which said 3-5 days.
I called on the 29th because it was showing it still had not been processed which meant it would not be here by her birthday party. The guy I talked to ASSURED me it had already been shipped so on the 30th I called back and spoke with someone named RINALDO (or something like that) who was RUDE and hung up on me because I told him that I wanted a tracking number, I called back and got the same rude person and when I asked for a supervisor he said no one was available. He told me it was shipped USPS and it takes 7-10 days after shipping to get to me so after saying MANY unladylike words to him I hung up. August 6 I call and was told guess what?
It HAS NOT been shipped and I would receive it in TWO to THREE weeks!!! He wanted to offer me a $5 discount and I laughed, that is hilarious... $5!!! So I then get a supervisor named CASPER on the phone who tells me that it was shipped on the 28th by UPS!
So did the post office hand it off to UPS? And of course he has no tracking number. I told him he must think I am *** because the minute any shipping company takes possession of your product you get a tracking number not AFTER its delivered!!!!! So I told him he had until Friday the 8th, which is WAAAAY generous of me and I was reversing the charge on my card and then he could personally explain to my daughter why she has no present STILL!!!!
On the 7th I get an email saying my order was being shipped that day via FEDEX!!! And it also had a tracking number. So Wait, I am confused because if it was shipped prior to the 29th via USPS, and then the supervisor swears up and down it was shipped via UPS on the 28th but the email says it is shipped on the 7th via FEDEX.....How does that work?I It is completely UNACCEPTABLE to LIE to your customers.
If it hasn't been sent the just say it wasn't sent!Now my daughter has had to wait nearly two weeks AFTER her birthday to get her gift!
Monetary Loss: $37.